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Patrick Wiseman
Patrick Wiseman
Casino Reviewer

Last Updated on 04/09/2026

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Nick Hall

POLi Casinos in 2026: What Happened, and What to Use Instead

Poli Casinos

POLi was the payment people reached for when they did not want to hand a casino their card details. It still exists. It just does not work the way almost every page about it still says it does. Australia Post closed POLi in Australia on 30 September 2023, and what survived operates only in New Zealand, under a company called Merco Ltd.

The more interesting change came later. POLi spent years as the service your bank told you not to touch. Then open banking arrived in December 2025, and POLi turned up on the other side of it as an accredited provider wired into all four of New Zealand’s largest banks. That is a real turnaround. Almost nothing written about POLi has caught up with it, so here is where the service actually works now, and what to use if you came here looking for a casino deposit.

Pros
Pays direct from your bank account
No card or wallet details shared
Bank approved open banking connection
Cons
New Zealand only since 2023
Not offered by online casinos
Deposits only, never withdrawals

POLi at a Glance

Service Bank to merchant online payment
Owner Merco Ltd, New Zealand
Where it works New Zealand only
Australia Closed 30 September 2023
How it connects Open banking APIs, accredited by MBIE
Banks ANZ, ASB, BNZ, Kiwibank, Westpac, TSB, The Cooperative Bank
Cost to you Free, the merchant pays
Speed Cleared funds, confirmed in seconds
Withdrawals Not supported, and never were
Casino availability Not a listed POLi industry

Two rows in that table do most of the work. POLi is a New Zealand service, and it is a one way one. Everything else follows from those.

What POLi Is and How It Works

POLi is a way of paying a business straight from your bank account. There is no card number, no wallet to top up and no account to register. You pick POLi at checkout, choose your bank, approve the payment, and the merchant gets a real time confirmation that cleared money is on its way.

That is the whole product. That last part is why merchants liked it. A card payment can be charged back weeks later. A POLi payment is a bank transfer that has already happened, so an airline or a retailer can release the booking straight away without carrying the risk.

Illustration of how a POLi open banking payment is approved on a phone and confirmed at an online checkout

The Payment Flow

From the outside it is four steps. You choose POLi, you choose your bank, you authenticate with that bank, and you land back on the merchant’s confirmation page. The whole thing takes under a minute on a decent connection.

What changed is what happens in the middle. For most of POLi’s life, that authentication meant typing your internet banking login into a POLi window. The money moved, but a third party had briefly held the keys to your account, and the banks hated it.

Why the Banks Objected

The technique was screen scraping. POLi took your credentials, signed into your bank as if it were you, made the transfer and read the result back off the screen. It worked. Banks still hated it, because their fraud rules are built on the idea that nobody but you ever holds your login, and a service that breaks that rule breaks the rules underneath it too.

ASB, ANZ, Westpac and Commonwealth Bank all pushed back over the years, and Commonwealth Bank cited security when it stopped accepting POLi outright. The pattern is worth noticing, because it is what eventually killed the Australian business rather than any lack of customers.

What Open Banking Changed

Open banking replaces the login with a permission. Instead of handing over credentials, you approve a single payment inside your bank’s own environment, and the bank hands POLi a confirmation through an API it controls. POLi never sees the password, because there is no password to see.

Diagram comparing the old POLi screen scraping payment flow with the open banking flow that replaced it

New Zealand made this the standard on 1 December 2025, when the four largest banks were required to connect accredited providers to their open banking APIs. POLi is one of those accredited providers, and it says it has moved more than 1,300 merchants onto the new connections so far.

And that matters more than anything else on this page, because most of the objections ever raised against POLi were objections to the old method.

Where POLi Works in 2026

One country. That is the short answer, and it is the answer most pages about POLi still get wrong.

Timeline of POLi from the 2014 Australia Post acquisition to the 2023 Australian closure and New Zealand open banking

Australia: Closed Since 2023

I went back to POLi’s own announcements rather than the coverage of them. Australia Post announced in July 2023 that it was shutting POLi down, and the business wound up on 30 September 2023. The cause was straightforward. Three of the major Australian banks had withdrawn acceptance, two of them during 2022 and a third from the middle of 2023, and a payment method the banks will not carry has nowhere to go.

Australia Post had owned POLi since December 2014, through its subsidiary SecurePay Holdings. When it closed the Australian business it did not sell it on, so there is no Australian POLi to come back to. An Australian bank account will not work with the service anywhere.

Plenty of comparison pages, casino cashier lists and old blog posts still say otherwise. That is where most of the confusion about POLi comes from, and it has been going on for three years now.

New Zealand: Still Running

Merco Ltd took local ownership on the same day the Australian business closed, and the New Zealand service carried on without a break. POLi says the change did not affect its merchants or customers there at all.

It is genuinely widely used. Not a niche tool. POLi connects to ANZ, ASB, BNZ, Kiwibank, Westpac, TSB and The Cooperative Bank, which covers essentially every retail bank a New Zealander is likely to hold an account with, and it turns up at airlines, telecoms, electronics retailers, schools and government agencies.

Everywhere Else

Nowhere. POLi was built for Australia and New Zealand and never expanded beyond them, so the Australian closure left one market standing. If you are outside New Zealand, POLi is not a payment option you can use, and no amount of shopping around for a merchant that lists it will change that.

Where New Zealanders Actually Use POLi

It helps to see where POLi turns up, because the picture it gives you is nothing like a casino cashier.

I pulled the merchant list to see. The service has been running in New Zealand for the better part of two decades, and the merchants that take it are mostly big, boring and domestic. Air New Zealand takes it. So do Spark and 2degrees for phone bills, PB Tech and Mighty Ape for electronics and games, InterCity for coach travel, and a long list of government agencies, schools and sports clubs.

Those are exactly the merchants a bank transfer suits. High value, low fraud, no need for a chargeback, and a business that would rather not pay card interchange on an airfare.

What That Tells You

POLi has settled into being infrastructure. It is the New Zealand equivalent of paying by bank transfer with the tedious bits removed, and its customers are the sort of organizations that care about cost per transaction rather than about being fashionable.

Gambling does not fit that profile and it never really did. High chargeback risk, heavy compliance load, and banks that already watch gambling transactions closely. When I checked POLi’s own list of the industries it serves, the nine categories it names are all in the first group and none of them is in the second.

Can You Use POLi at an Online Casino?

Realistically, no. POLi publishes the industries it serves on its own site, and the list runs to nine: retailers, financial services, professional services, sports clubs, charities and not for profits, schools, equestrian events, hospitality and entertainment, and travel. Gambling is not on it.

The nine industries listed in POLi payments own site navigation, with no gambling or casino category

That absence is the whole answer. A payment provider that wanted casino business would say so, because casino merchants are lucrative and easy to sign. POLi does not, and it has not for some time.

Why It Went Away

Two things happened at once. Banks tightened their position on any service that logged into online banking on a customer’s behalf, which made casino operators nervous about a method their own banks were warning about. Then the Australian market closed entirely in 2023.

I went looking for a live cashier that still takes POLi and could not find one worth recommending. What I did find was a long tail of pages listing casinos that supposedly accept it, several of which also confidently tell Australian readers to go ahead, which tells you how carefully those lists are maintained.

If You See a POLi Button

Treat it as a leftover rather than an offer. Cashier menus are notoriously slow to be pruned, and a dead method sitting in a dropdown is common. Pick something else before you deposit, because a failed deposit that leaves your money in limbo for three days is a worse outcome than choosing a card in the first place.

How to Spot a Stale Listing

There are three tells, and they take about a minute to check. First, look at whether the same page also names Australia as a POLi market. If it does, it has not been touched since 2023 and nothing else on it can be trusted either.

Second, check whether the fee is quoted in Australian dollars. The old POLi merchant pricing gets copied from page to page long after the business that set it stopped existing. It is a fossil.

Third, open the casino’s own cashier rather than the list telling you about it. The operator’s live deposit page is the only thing that settles it, and it takes one click from the account screen. If POLi is not there, no amount of third party listing makes it available to you.

What the New Rules Mean for Players

A licensed market changes the things worth checking before you deposit, and it changes them in the player’s favour.

Licensed operators answer to the Department of Internal Affairs. That means enforceable harm minimisation duties, real advertising limits and a regulator with the power to pull a license, rather than an offshore address and an email form. If a dispute goes badly, there is somebody to escalate it to.

The Practical Difference

Right now the New Zealand market is unlicensed, which is why the payment menu at a given site tells you very little about whether the site is any good. After 1 December 2026 the license itself becomes the first filter, and the cashier becomes the second.

So the useful habit is the boring one. Check who holds a license, then check what they let you deposit with, and treat any page that leads with the payment method as having the priorities backwards.

Deposits and Withdrawals

How a POLi Payment Works

  1. Choose POLi at the merchant’s checkout
  2. Pick your bank from the list
  3. Approve the payment inside your bank’s own app or website
  4. Get bounced back to the merchant with a confirmation

The money leaves your account immediately. There is no pending period and no settlement delay to wait out, which is the point of the whole design.

Why POLi Never Handles Withdrawals

POLi only ever pushed money in one direction. It is a tool for paying a merchant, not a wallet that holds a balance, so there is nothing for a payout to be sent back to. This is not a limitation anyone imposed on gambling in particular. It is what the product is.

Anywhere you can pay with POLi, a refund or a payout comes back by a different route, usually a straight bank transfer to the account you paid from.

What to Get Paid Out With

Method Typical payout time Worth knowing
Bank transfer 1 to 3 business days The default almost everywhere
E-wallet Same day Quickest of these, where offered
Card payout 3 to 5 business days Only back to the card you deposited with
Crypto Under an hour Only where the operator offers it

If getting paid quickly matters more to you than anything else, choose the deposit method with the payout attached. Skrill and Neteller both do the round trip, and crypto is quicker still where it is on offer. A bank wire transfer is slower but works everywhere.

Fees, Limits and Speed

POLi does not charge the person paying. The cost sits with the merchant, which is the same arrangement as a card terminal, and it is why you will occasionally meet a surcharge that the business has added on its own account rather than one POLi imposed.

What POLi
Fee to the payer None
Fee to the merchant Set per merchant contract
Minimum Set by the merchant, not by POLi
Maximum Your own bank’s transfer limit
Confirmation Seconds
Reversible No, it is a bank transfer

The Limit That Actually Bites

Your daily online banking limit is the real ceiling, not anything POLi sets. Most New Zealand banks default to a few thousand dollars a day and let you raise it in the app, and if a payment fails for no obvious reason that is the first thing worth checking.

The irreversibility is the part to think about. A card payment can be disputed and a chargeback can claw it back. A POLi payment is money that has already left, so the protection you have is whatever the merchant offers you, and nothing more.

When a POLi Payment Fails

Most failures come down to one of four things, and none of them means the money has gone missing.

The Usual Causes

Symptom Usual cause What to do
Your bank is not listed It has not joined open banking yet Use a card or a straight transfer
Payment declines at approval Daily transfer limit reached Raise the limit in your banking app
Money left, merchant shows nothing Confirmation did not get back Keep the receipt, contact the merchant
POLi window will not load Blocker or an outdated browser Disable blockers, or switch browser

The third one is the only one that ever causes real anxiety, and it resolves almost every time. The transfer has happened, your bank has a record of it, and the merchant can match the payment against its own settlement file once someone looks.

Keep the Receipt

POLi gives both sides a receipt at the moment the payment completes. Screenshot it. It is the single most useful thing you can have if a transaction has to be traced, and it takes two seconds at the point where you are least inclined to bother.

And do not chase a failed payment by simply trying again. Two successful transfers are much harder to unpick than one missing confirmation, and I have seen that turn a ten minute problem into a fortnight of emails.

Security, and What Your Bank Says

This is the part of POLi’s story that has genuinely changed, and it is worth separating what used to be true from what is true now.

Illustration of the bank security sitting behind a POLi payment between a bank and a merchant

How POLi Authenticates Now

Since open banking went live, POLi connects through bank approved APIs under an accreditation granted by MBIE, the Ministry of Business, Innovation and Employment, under the Customer and Product Data Regulations. You approve the payment inside your own bank, and POLi receives a confirmation rather than a credential.

That accreditation covers ANZ, BNZ, ASB and Westpac, with Kiwibank joining the program in July 2026. It is the difference between a service that borrows your identity and one the bank has agreed to deal with.

POLi payments announcement of open banking accreditation from MBIE in New Zealand

The Bank Terms Question

Before that, the position was ugly. Consumer NZ looked into it in May 2024 after a member reported that paying with POLi had invalidated his Kiwibank guarantee, and not only for that payment but for all his later internet banking. The article is titled around the finding that using POLi could breach the banks’ own terms and conditions.

The Banking Ombudsman, Nicola Sladden, told Consumer NZ that third party systems like POLi sat outside her jurisdiction, and added that they recommend customers do not share their banking credentials, including entering internet banking login details into a third party system.

If Something Goes Wrong

I would still keep a card for anything unfamiliar. Open banking is designed to remove exactly that problem, because there are no credentials to share any more. Even so, a bank transfer is a bank transfer. If you pay a merchant that does not deliver, you are relying on the merchant to make it right, and there is no chargeback sitting behind you the way there is with a card.

So the honest read is that POLi is much safer than it was and still carries the risk every push payment carries. Use it with businesses you already trust, and keep a card for the ones you do not.

New Zealand's New Online Casino Rules

There is a second reason the old advice about POLi and casinos is out of date, and it has nothing to do with payments. New Zealand has just built a licensing regime where there was not one.

The Online Casino Gambling Act 2026 came into force on 1 May 2026, with the supporting regulations following on 3 July 2026. It creates the country’s first licensed online casino market, run by the Department of Internal Affairs, with harm minimisation and consumer protection as its stated purpose.

What the Regime Looks Like

Up to 15 licenses are available through a three stage process. Expressions of interest closed on 14 August 2026, each license runs for up to three years with a possible five year renewal, each one covers a single brand, and no applicant may hold more than three.

The date that matters for players is 1 December 2026. From then, any operator that has not applied for a license has to stop offering online casino gambling to New Zealanders. The line-up available in New Zealand is going to look different at the end of the year than it does today.

None of which changes what POLi does. But if you are choosing where to play from New Zealand, the license question is about to matter more than the payment menu does.

What to Use Instead of POLi

What you want depends on which bit of POLi appealed to you. If it was paying straight from the bank, there are direct equivalents. If it was avoiding card details, a wallet does the same job and pays you back as well.

If you liked POLi for Use Why
Paying from your bank Instant Bank Transfer, Trustly Same model, far wider coverage
Not sharing card details Skrill, Neteller, MuchBetter One set of details, held by the wallet
Getting paid out too Skrill, Neteller, bank transfer POLi cannot do this at all
No account or signup Neosurf, Paysafecard Prepaid, bought with cash
Speed above all Crypto Minutes, where it is offered

The Closest Match

Instant Bank Transfer is the honest like for like swap. It does what POLi does, from the same account, with the same cleared funds confirmation, and it is accepted in far more places. Trustly is the same idea with a European footprint, and Brite and Zimpler both work the same way.

If You Want the Round Trip

A wallet is the practical answer. Skrill and Neteller take deposits and send payouts, usually the same day, and you only ever give your card or bank details to the wallet rather than to each site. MuchBetter, MiFinity and Jeton do the same.

Cards and Prepaid

Visa and Mastercard remain the ones that work almost everywhere, and they bring the chargeback rights a push payment does not have. If the appeal of POLi was staying anonymous, Neosurf and Paysafecard are vouchers you buy with cash. The full set is in our payment methods guide.

Who POLi Is Actually For

POLi is a good product for the job it now does. If you are in New Zealand and you are paying an airline, a power company, a school or a retailer, it is quick, it costs you nothing, and since the open banking move it no longer asks you to do anything your bank disapproves of.

It is not a casino payment method, and pretending otherwise does nobody any favours. It is not available in Australia and has not been since 2023. If either of those is what brought you here, the answer is to pick a different method rather than to keep looking for a site that still lists this one.

What to Do Instead

For a casino deposit, useInstant Bank Transfer if you want the bank to bank model, or a wallet if you would rather have the payout in the same place. And if you are playing from New Zealand, keep an eye on who holds a license after 1 December 2026, because that will matter more than the cashier menu.

Gamble responsibly, and if it stops being fun, our responsible gambling guide has the tools and the numbers to call.

POLi FAQ

Can I still use POLi in Australia?
Toggle answer

No. Australia Post closed POLi in Australia on 30 September 2023 after the major banks withdrew acceptance, and nothing replaced it. An Australian bank account cannot be used with POLi, whatever an out of date cashier page says.

Do online casinos accept POLi?
Toggle answer

Not in any meaningful way. POLi lists nine merchant industries on its own site and gambling is not one of them. If a casino cashier still shows a POLi button, treat it as a leftover and pick another method before you deposit.

Who owns POLi now?
Toggle answer

Merco Ltd, a New Zealand company, took local ownership on 30 September 2023, the same day Australia Post shut the Australian business. POLi is a New Zealand service today and is not connected to Australia Post.

Is POLi safe to use?
Toggle answer

It is safer than it was. Since December 2025 POLi has been accredited for open banking by MBIE and connects through bank approved APIs rather than by taking your login. That was the objection banks kept raising.

Which New Zealand banks work with POLi?
Toggle answer

ANZ, ASB, BNZ, Kiwibank, Westpac, TSB and The Cooperative Bank. POLi has signed open banking agreements with all four of the largest banks, and Kiwibank joined the open banking program in July 2026.

Can you withdraw casino winnings to POLi?
Toggle answer

No, and you never could. POLi only ever pushed money one way, from your bank to a merchant. Any payout needs a different method, usually a bank transfer or an e-wallet.

Does POLi charge you a fee?
Toggle answer

No. POLi is free at the point of use for the person paying. The merchant pays to accept it, which is why some businesses add a surcharge of their own at checkout.

What should I use instead of POLi?
Toggle answer

For a bank to merchant payment the closest equivalents are Instant Bank Transfer and Trustly. Cards still work everywhere, and an e-wallet such as Skrill or Neteller is the practical answer if you also need to get paid out.

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Written by

Patrick Wiseman

Casino Reviewer

Patrick is a seasoned iGaming writer and editor specializing in the evolving landscapes of sweepstakes casinos, social gaming, and real-money casinos. With an extensive portfolio ranging from technical casino reviews to industry news, Patrick translates complex gaming mechanics into accessible content for a global audience. Beyond his writing, Patrick brings a strategic edge to the editorial process. He has a proven track record of managing freelance teams, developing high-performing content briefs, and ensuring all output meets strict regulatory compliance and internal quality standards. His dual expertise in creative storytelling and technical oversight makes him a trusted voice in the digital gambling space.

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