Editorial guidelines

Every review and guide on casinos.org carries the name of the person who wrote it, and each name links to a profile page. The people who write and edit for us today are:

Full profiles for everyone listed above are on our team page.

If anyone on the commercial side asks for a review to be changed, the request goes to the Senior Editor. It’s handled like any other correction, and the review changes only if the request comes with evidence that something in it is wrong.

How casinos pay us is set out on our advertising and affiliate disclosure page. What that money can and can’t buy is below.

A casino that pays us gets the same tests and the same scoring as one that doesn’t. When a casino that pays us scores badly, the score stands and the review says why. Rankings follow the score, so a casino can’t pay for a higher position.

Our legal, commercial and search teams decide which casinos we review, and we also review casinos we have no commercial relationship with. Editorial decides how each casino scores, where it ranks and what its review says.

We test casinos with our own money. If a casino adds free credit, a bonus or free spins to one of our test accounts, the review says so, and we leave that credit out when we report how a deposit or withdrawal went.

Writers and editors don’t accept gifts, cash, paid travel or hospitality from casinos or the companies that supply them.

A review starts with an account opened the way any player would open one. We deposit real money, claim the offers a new player would see, play the games, ask support a real question, and request a withdrawal. We write down what happened and when, and the review is written from those notes: how long the withdrawal took to land, what the support team said and how long it took them, and which terms turned out to matter.

We check each fact against the source closest to it: the regulator’s own register for a license, the casino’s live terms for a bonus or a withdrawal limit, and the statute, court ruling or regulator notice for a legal point. We record where each fact came from and the date we checked it. If we can’t confirm something from a reliable source, we don’t publish it as fact. We leave it out, or we say plainly that it’s unconfirmed.

We don’t use other review or comparison sites as a source, and we never present another site’s rating or finding as our own. When we cite news or data, we name where it came from. The full detail is on our fact-checking policy page.

Gambling law differs from country to country, and in the US from state to state. Before we recommend a casino for a market, we check the regulator’s register to confirm it holds a license that’s valid there for the product we’re describing, whether that’s casino games, sports betting or sweepstakes. When a casino’s license comes from outside the country you’re in, or the product is restricted where you live, the review tells you.

We check licenses by hand today, and we’re building an automatic check against regulator registers that will record the date of each result. When a court ruling or a regulator’s decision changes the legal position, we update the pages it affects and date the change.

People write, check and sign off everything we publish. We use AI tools for research, and for design and code work on the site itself. When research comes from an AI tool, a person checks every fact against a primary source before it’s used, because these tools can be wrong in ways that sound convincing.

A casino that thinks a review is wrong can write to us through our contact page. The message should name the page, quote the statement being disputed and include the evidence, such as a regulator record or the terms that applied at the time.

An editor who didn’t write the review checks the claim against that evidence and replies within 5 working days. If the review is wrong, we correct it under our corrections policy and update the score if the correction affects it. If the review stands, we tell the casino why. A score changes only when evidence shows the review is wrong, whether or not the casino advertises with us.

When we get a fact wrong, we fix it and note on the page what changed and when. What counts as a correction or an update, how to report a mistake and how we date pages are set out in our corrections policy.

Our content is for adults aged 18 and over, or 21 where local law requires it. We don’t present gambling as a way to make money or to win back losses, and we don’t list casinos that accept players who have self-excluded. If gambling has stopped being fun, free and confidential help is on our responsible gambling page.