Responsible Gambling

Last Update

While gaming can be extremely entertaining, it can also cause problems, for you and the people around you. Due to how fun it is, some players find it hard to gain back control of how much they play, how much they spend funding their gaming habits. This is where responsible gambling promotions and player protection mechanisms come into place. Combined with the adamant UK Gambling Commission, they have changed the UK gambling market. Today, it’s a much safer environment than it used to be years ago.

Player Protection Mechanisms

Two of the requirements UK casino operators must meet are offering self-control limits, and the other is the promotion of the further below mention responsible gambling promotions and organisations. Nowadays, these are the standard mechanisms offered by the majority of online casinos. They HAVE TO be treated seriously, otherwise operators can be subject to fines and restrictions by the UK Gambling Commission.

  • Reality Check – a message that shows up in different intervals, informing you how much time the player spent playing casino games, and how much money the player spent.
  • Deposit Limits – simple, straight out deposit limit. Upon setting the limit, it cannot be changed manually. Players have to contact the customer support, alternatively, the operators’ finance department.
  • Loss Limits – the moment a player reaches the loss limit, all access to real money play is restricted, until the specified period expires.
  • Wager Limits – unlike loss limits, a wager limit tracks how much you play. It ignores all wins, and all losses, and focuses on the amount that’s wagered.
  • Take A Break – players can take a break, anywhere between 24 hours to 6 weeks.
  • Self-exclusion – upon submitting a self-exclusion request, the operator must close the player’s account, and refund any remaining balance. The minimum self-exclusion period is 6 months.

What Happens if a Player Self-excludes?

There is a reason why you see the logos of responsible gambling organisations at every online gambling site. If a player has self-excluded, yet they still get access to real money casino games online, the player can contact the UKGC, but with the purpose of improving the self-exclusion practice. The UKGC is not a complaint handling body and are unable to get a refund of any money spent gambling during the period.

This is one of the reasons why online casinos have to conduct KYC checks whenever they deem it’s necessary. The UKGC will request additional information, including all emails, messages and any contact the player has had with the operator.

Early Signs of Problem Gambling

  • Urge to gamble with more money to get the same satisfaction
  • Lying to friends and family about your gaming habits
  • Prioritising gambling over social or professional events
  • Budgeting FOR gambling instead of other living costs
  • Ignoring what your friends and family are saying about your habits
  • Losing track of time because of casino games

Responsible Gambling Organisations

Playing responsibly sounds simple, but to some, it’s a far-fetched thing. It’s important to know that any player who feels is in danger can ask for help. The UKGC has made sure that there enough of these organisations, and that they are promoted adequately. They are always a click away.


BeGamble Aware is one of the most vocal, and best-exposed promoters of responsible gambling. Besides providing support and assistance to any players in need, they also work closely with all UK licensed online casinos. You can find rather detailed quizzes and questionnaires that will help you identify whether you have a gambling problem. We kindly recommend you go through them if you even doubt that might be the case.

They don’t offer their own live chat or phone support, but the National Gambling Helpline contacts are easy to access.


Founded all the way back in 1997, GamCare have been with the dawn of the UK gambling market. Much like their counterpart BeGambleAware, they also show strong support of the National Gambling Helpline. Moreover, they have a forum and group chats where players can talk to each other and share their stories and advice. Their blog is regularly updated and gives a direct insight into what players with gambling problems are going through.

Gamblers Anonymous

Unlike the other two, Gamblers Anonymous focuses on in-person meetings, and providing help directly, not virtually. According to what they say, they are a group of men and women that are advocating and preventing compulsive gambling. They too offer the option to talk directly to compulsive gamblers.

If you like to have a face-to-face discussion about problem gambling, or you feel like you want to learn more, check where and when is the next meeting closest to you.

Note, there are several different Gamblers Anonymous sites, make sure you are at the correct,

National Gambling Helpline

It all starts and ends with the National Gambling Help Clinic. It is provided and managed by the NHS, but as you can see, all responsible gambling organisations point to them. If the problems the player is experiencing are severe, the National Problem Gambling Clinic is at the player’s disposal. However, there’s a list of criteria that have to be met, in order for the service to be available.

We can confidently say that all of these organisations are working closely with the UKGC to ensure all online casinos act within the players’ best interest. Together, they make the UK gaming market a much safer environment, where players can enjoy gambling responsibly.