Lucky Slots

Lucky Slots might be new to the sweepstakes casino scene, but it is already able to offer over 1,000 games from a range of leading industry providers, as well as enticing bonuses to keep players engaged. The other benefits that stand out right from the start are the ability to offer Gift Card redemptions and the fact that Lucky Slots is available in most US states.

However, it would be unrealistic to expect a new casino not to have any weaknesses, even though it needs to be addressed as it currently stands rather than on its potential. With that in mind, in this review of Lucky Slots we will be analyzing the casino in detail, as this will allow us to determine whether it is worth playing at, or if you should hold off for the time being.

Licensing and Legal Compliance

As Lucky Slots is a sweeps casino, it doesn’t require a license to operate. The casino fully complies with all the necessary sweepstakes laws, which means players have no concerns over its legitimacy.

The casino is also available in most US states, only being prohibited in Connecticut, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Washington, and West Virginia.

In line with the industry standard, players must be at least 18 to create an account.

Score: 16/20

Encryption and Security

Lucky Slots uses high-grade SSL encryption to protect its website. As this is commonly used to protect online casinos, players can rest assured that this software is more than sufficient enough to protect against potential security breaches.

Score: 20/20

Reputation & Customer Reviews

As it is fairly new, we weren’t surprised to see that Lucky Slots’ Trustpilot score is quite mixed, coming in at an average of just 2.3 stars from just 161 reviews.

There might not be many reviews, but it doesn’t appear as though Lucky Slots is taking its players’ concerns seriously, as they haven’t responded to any of the criticisms on Trustpilot.

Score: 5/40

General Terms

The T&Cs regarding Sweeps Coins were largely as we expected. All Sweeps Coins must be wagered at least once to become redeemable, and each token is worth $1 of real money.

On top of this, you need 100 Sweeps Coins for a Cash Prize redemption. This may be in line with the industry standard, but it’s still too high for our liking. The Gift Card threshold is lower at 50 Sweeps Coins, but this should really be set at a maximum of 25 Sweeps Coins.

For their part, Cash Prize redemption times leave a lot to be desired. Although Gift Card redemptions are instant, the fact that Bank Transfers can take anywhere from 3 to 7 working days is far too long.

Score: 16/20

Final Trust & Safety Score: 57/100

Welcome Bonus

Lucky Slots welcomes all new players with a no deposit bonus, but interestingly this is split into two parts. All new players automatically receive 300,000 Gold Coins and 3 Sweeps Coins, plus 100,000 Gold Coins and 1 Sweeps Coin every day for the first three days after registering their account.

The first purchase offer also impresses, even if it is a bit unconventional. Rather than giving players set rewards, Lucky Slots has opted to reward new players with a 50% Coins bonus on their first two purchases over $9.99. So if you play your cards right here, you could be looking at a very sizable amount of bonus currency.

Score: 18/30

Ongoing Promotions

Lucky Slots’ array of bonuses shows that the casino means business and is determined to ensure its existing players stick around, rather than venture away to one of their rivals.

The casino’s version of a Daily Login bonus isn’t fixed, although we ended up receiving a decent reward of 10,000 Gold Coins and 1 Sweeps Coin when we tested the casino out. It’s not the biggest by any means, but luckier players will most likely be able to get their hands on larger sums.

Lucky Slots also provides players with Missions, where you can receive Coins for completing simple tasks like maintaining a login streak.

The Mail-In bonus aligns with the industry standard, with a reward of 3 Sweeps Coins. What really impressed us here is that there is no limit to the number of requests you can send in. The only limit is one a day, which is perfectly reasonable.

For its part, the Referral bonus is a mixed bag. While we’re happy with the reward of 350,000 Gold Coins and 35 Sweeps Coins, the fact that the referred individual has to buy a coin bundle of 250,000 Gold Coins and 25 Sweeps Coins means it’s unlikely that you’ll get this reward unless they opt for the $24.99 first purchase bundle.

Tournaments are available for players looking to scratch their competitive itch, although the size and availability of prizes may differ.

Finally, players who are on the ball can earn prizes by claiming Lucky Slots’ social media bonuses, although again the size and availability of these rewards may vary significantly.

Score: 21/25

Loyalty Program

All players are automatically enrolled in Lucky Slots’ VIP Program, which allows players who are willing to put in the work the chance to get their hands on some serious rewards.

By far the biggest one is the Wheel of Fortune. This may only be available every time you level up, but the potential for rewards is excellent. The Wheel is divided into Gold Coins and Sweeps Coins prizes, however, so bear in mind that you may not get your hands on premium currency here.

Score: 21/25

Wagering Terms and Conditions

The T&Cs regarding Sweeps Cash are as we expected. All premium currency tokens are worth $1 of real money and must be wagered at least once to become redeemable.

On top of this, the redemption limits sit at $10,000 a day outside of Florida, where the limit drops to $5,000.

Score: 20/20

Final Bonuses and Promotions Score: 80/100

Deposit Methods

Lucky Slots’ range of payment options is poor, quite frankly, with Visa and Mastercard being your only options. However, the good news is that these are widely used, so players are not left out in this way.

On the bright side, there are 12 Gold Coins bundles on offer including the first purchase bundles, and each one comes with a Sweeps Coins bonus.

However, apart from the first purchase bonuses, all but the cheapest $4.99 bundle are quite expensive. The next standard bundle costs $99.99, and the bundles go up to $999.99. Needless to say, we’d like to see other bundles made available that are more affordable.

Score: 15/20

Withdrawal Methods

For their part, redemptions are supported through Bank Transfers and Gift Cards, but the results are mixed at best.

We were happy to see Gift Cards as they offer a lower threshold than the standard 100 Sweeps Coins for Cash Prizes, but we still feel the 50 Sweeps Coins requirement is too high. However, the good news is that these redemptions are instant.

Unfortunately, as Bank Transfers are your only choice for Cash Prize redemptions, players face a wait of up to 7 business days, which is far too long. The 100 Sweeps Coins limit may be the standard, but again, we feel this is too high.

As standard redemption requirements apply, you can redeem up to $10,000 a day outside of Florida, where the limit drops to $5,000.

The only thing we would advise you to be aware of is that first time redemptions are subject to KYC checks, which may lengthen the completion time for the first Cash Prize redemption even further.

Score: 15/25

Transaction Security and Fairness

The transactions are kept secure thanks to the SSL encryption software the casino uses, and each of the banking methods has its own security provisions in place for further protection.

The 1x wagering requirement is also in line with the industry standard, so players can rest assured that the casino is playing fair.

Score: 25/25

Final Payment and Transaction Methods Score: 55/70

Website Design & Navigation

For the most part, we have nothing but praise for the overall user experience at Lucky Slots.

The website is easy to get around thanks to a range of shortcuts and signposts, it loads quickly, and players can expect the same quality experience on both mobile and desktop devices.

That said, we were disappointed to find out that Game Information cards aren’t available. This slows down the experience somewhat, especially if you’re looking for something specific, or looking to avoid certain types of games.

Score: 21/25

Mobile Gaming

Unfortunately, we were unable to find a mobile app for Lucky Slots. This may not be surprising as the casino is new, but it still makes the mobile casino experience feel considerably less seamless, even if the website itself loads quickly.

Score: 14/20

Customer Support

The customer support contact options cover Live Chat and an email address, which is in line with what we were expecting.

However, things quickly turned sour when we ended up waiting three whole days to get a reply. We get that Lucky Slots is new, but this simply isn’t on.

To make matters worse, the casino doesn’t even provide a FAQ page, truly leaving newcomers high and dry.

Score: 5/30

Responsible Gaming Measures

The range of Responsible Gambling tools at Lucky Slots might not be as varied as we’ve encountered while testing other websites, but the casino does still manage to cover the basics.

Time-outs and self-exclusions are both available for players who need a temporary break from the website, although you have to request these by contacting the support team.

However, we were very pleased to see that the casino allows you to set playing time and purchase limits yourself. This isn’t something we’re used to seeing, but we’re always happy to see casinos trust their customers to behave like adults.

Score: 18/25

Final User Experience and Customer Support: 58/100

Lucky Slots stands out thanks to its excellent range of entertaining Slots and the bonus selection that allows players to keep the fun going without having to spend any money. The fact that the games are supplied by a range of developers also helps the casino’s image, as the quantity of options here is matched by the quality.

On the other hand, there are significant flaws that the casino needs to address, most notably concerning its long redemption times and poor customer support. Until these issues get fixed, Lucky Slots will struggle to rectify its struggling reputation among its users.

Overall, Lucky Slots is worth checking out if you’re a Slots enthusiast, but we would advise you to stick to casual gaming unless you are prepared to wait out the support team when you run into problems. We’d also advise you to look elsewhere for now if you prefer other games categories.