Captain Spins Casino Review Review 2023

Captain Spins may not be a big name, but we give each new brand an unbiased review. Owned by White Hat Limited, this casino launched in 2019 with ambitions of conquering the UK market.

In our detailed Captain Spins casino review, we look at everything important to your user journey. Withdrawal times, fair play measures, bonus details, customer support – scroll down for all the information.

Captain Spins casino has opted for a bonus spins-only offer to welcome UK players. You can claim up to 520 spins in total, split across your first real money deposits.

The minimum required deposit is £20 for each stage of your welcome bonus.

All bonus spins must be used on Play ‘N Go’s Book of Dead. They are valued at £0,10 per spin. This translates to a total bonus value of £52. As such, you’re looking at a 50% match on your first deposit, and a marginally improved offer on subsequent deposits.

On the flipside, in our analysis we found the bonus terms quite fair overall. We’ve outlined the key details and our thoughts just underneath.

Bonus Terms

• Minimum Deposit: £20
• Wagering Requirements: 35X Bonus Spins Winnings
• Maximum Bet: £5
• Max Bonus Spins Winnings = Bonus Spins Amount (100 Spins = £100 Max. Win)
• Game Weighting Applies: Slots*, Scratch Cards, Keno (100% Contribution), All Other Games (0% contribution)
  *some slots are excluded or have a reduced contribution.

Our Thoughts

As we said, we like the fair bonus terms, starting with the wagering requirements. The rest of the terms are pretty standard, such as the maximum bet rule.

Captain Spins is a rare casino which accepts e-wallet deposits for claiming their welcome bonus. This is a big plus, as it will also let you withdraw your winnings by e-wallet, expediting the payout process.

However, we’re not fond of the bonus spins winnings limit. On the flipside, there is no maximum cashout. Once you’ve used up your bonus spins and wagered the winnings, everything you win is yours to keep.

Captain Spins casino has a daily promotions calendar all regular customers can look forward to. The calendar is available to all players on the website.

Depending on the specific day of the week, a different offer may appear. Such as a deposit match offer, bonus spins or a choice between the two. What’s best, all promotions are clearly visible even weeks ahead.

All of these promotions are subject to specific t&cs, which we advise you always read in full before claiming a bonus. As the bonuses are subject to daily change, we can’t give you specific details. It’s best to follow Captain Spins’ promotions calendar yourself. You can also subscribe to the site’s newsletter.

Captain Spins hasn’t been on the market long enough to warrant a 100% accurate assessment as an individual brand. However, its parent company (White Hat Limited) has over 10+ years of industry experience.

Of course, the casino holds a license by the UK Gambling Commission (Ref. No. 52984). They’re also licensed and regulated by the Malta Gaming Authority (MGA/B2C/370/2017). For a lot of reasons, these governing bodies are one of the best indicators of safety out there.

We also like the site’s Responsible Gambling section, which clearly outlines the casino’s total compliance with UKGC fair play regulations.

As a player, you can rely on the following self-regulation methods:

• Deposit Limit (daily, weekly, monthly)
• Time Out Period
• Self-Exclude
• Game Time Reminders

Captain Spins also bears the Betblocker seal of approval, which is one of the best free software tools for gambling control on the market. White Hat is an approved donor of Betblocker, which gives some credibility to their efforts toward fair play.

There is also an RTP section on the website. However, it only lists theoretical RTP of all available games. The casino doesn’t link to third-party audit reports. You can rely on eCogra, but only as an ADR (Alternative Dispute Resolution) body.

Captain Spins casino has partnered with the finest payment providers that align with UK players’ needs. E-wallets, prepaid cards, debit cards and bank transfer will all be at your disposal.

We especially like the inclusion of PayPal and Apple Pay. In addition to that, the likes of Neteller, Skrill and Paysafecard available as well. The full list is available underneath. We’ve also listed average withdrawal time per payment method at Captain Spins.

Withdrawal Times

Withdrawal times can be prolonged because of pending verification checks. This is why we advise you verify your identity right after creating an account. This way, your payout can be sent immediately after request. Though, keep in mind the casino’s processing period can take up to 72 hours.

In compliance with UKGC regulations, Captain Spins request a proof of income from you, which would entail sending bank statements, pay slips, proof of inheritance, and so forth.

There is also the closed loop policy to keep in mind, and since the casino accepts e-wallets for claiming the welcome bonus, we suggest you take advantage of PayPal, Skrill or Neteller.

Fees & Transaction Limits

The casino does not charge any fees for deposits and withdrawals, but your payment processor may still charge you a nominal fee.

In terms of transaction fees, your withdrawals will be limited to £5,000 per week. This is not good news for high rollers, but any player can request an increase in limits. The casino reviews each individual request. If you become a VIP player, higher limits are a guaranteed perk.

The minimum deposit is £20, and min. withdrawal stands at £10, whereas there is no deposit limit.

Captain Spins will give you over 1000 slots to spin on, but the casino is also rich with table games and misc. titles. The site is partnered with over 60 software providers, which gives you nearly endless choices in themes, payouts, gameplay mechanics, bonus features, and so forth.

Video Slots

Slots make up the most of the bunch, with most online casino fan-favourite classics and new hits all on the menu.

And considering Captain Spins’ vast network of gaming suppliers, you should see one or two new slots per week.

Starburst, Book of Dead and Immortal Romance are some examples of established names. New titles such as Diamond Vortex, Wolf Howl and Battle maidens will also grace your game sessions.

The casino is partnered with Big Time Gaming. This means a host of Megaways originals and games brought on by Megaways partners who’ve acquired BTG’s license, such as:

• Primal Megaways
• Montezuma Megaways
• Eye of Horus Megaways
• Gonzo’s Quest Megaways
• Raging Rhino Megaways
• Bonanza
• Deal or No Deal
• Who Wants To Be A Millionaire

… and the list goes on.

Progressives

Progressive jackpot hunters will have plenty to look forward to at Captain Spins.

The site features Microgaming’s Mega Moolah and NetEnt’s Mega Fortune as the headliners, with potential millions on the line. They are joined by the likes of Hall of Gods, Fishin’ Frenzy, The Goonies – Jackpot King, The Naked Gun, Wheel of Wishes, and many others.

In total, we counted 50+ progressive slots on display. 

Table Games & Video Poker

We like the fact Captain Spins has a separate table game section, which is not as commonplace as you’d expect. In it, you will find a decent mix of Baccarat, Poker, Blackjack and Roulette tables.

There’s nothing too groundbreaking overall, but the usual classics such as TXS Hold’em, Casino Hold’em and European Roulette are on display.

Those who like video poker can look forward to All Aces Poker and Jacks or Better.

Captain Spins casino’s gaming selection is topped off with a sizable selection of scratch cards.

Captain Spins looks fantastic on mobile. Despite modern expectations of mobile casinos being high, we must give credit where credit is due. The mobile site is fast, intuitive and good-looking.

The gaming selection, which lies in the centre, is separated by category. You can filter by provider, as you would on desktop. Also, you can browse manually or use the search function.

With 1500+ mobile games to choose from, discovering new titles won’t be difficult.

As usual, the casino menu is situated on the left. Here, you can access the cashier, promotions calendar and your account settings.

The live chat button is available at any time, through a button situated on the bottom right of your screen.

No downloads are necessary to access Captain Spins on your smartphone, as the site doesn’t have native iOS and Android apps. Overall, we were satisfied with the mobile experience, mainly because of the site’s minimalistic, efficient design.

As the above title suggests, Captain Spins’ live casino is as good as it gets. Powered by two market leaders in live dealer tables, you can expect excellent quality and quantity all-around.

Blackjack, Roulette, Baccarat, Sic Bo, Poker, Game Shows – you name it, they have it. More importantly, there is something for every type of player. A slew of low-limit tables are accompanied by VIP tables reserved for high-rollers, both from NetEnt and Evolution as well.

The latest big thing in live casinos are Game Shows, brought to the market by Evolution. Titles such as Crazy Time, Deal or No Deal and Football Studio offer a unique online gaming experience. What’s more, besides the potential of handsome payouts, they boast a lively, entertaining atmosphere like no other.

The world exclusive gets tossed around often for VIP clubs, but Captain Spins’ VIP Honors Club embodies this word to its fullest. It can only contain 20 players at any given time, as such, the perks are far better than you’re used to:

• 3X 100% Match Bonuses Per Week
• Exclusive VIP Host
• Invitations to Exclusive Events
• Paid-for Holidays and Flights
• Paid-for Dinners
• 15% Monthly Cashback
• £1,000 CASH on achieving Elite Black Status - No Wagering Requirement.

There are plenty of other benefits we haven’t mentioned. We’ll let you discover them by yourself. As you would assume by now, the Captain Spins VIP club is invite-only.

Loyalty System

Don’t let the VIP club exclusivity scare you, as Captain Spins casino also has a multi-tiered loyalty program for all players. Upon registration, you will earn the rank of new recruit. Accumulating loyalty points will progress you further on the ladder.

Here are the key things to know:

• £1 wagered = 1 Loyalty Point
• 5 Tiers (New Recruit, Amateur Status, Pro Status, Extreme Status, Legend Status)
• Perks: Weekly Cashback, Monthly Bonus, Diners, Special Occasion Gifts*
  *Legend Status only

The size of the cashback and monthly bonuses increases with new rank, but they are universal. Your initial rank bears no benefits, but it wouldn’t take long before you start progressing as a regular player.

User Experience

As we described in our mobile section, Captain Spins has a user-friendly design that’s focused on getting you to your favorite games as soon as possible.

The gaming selection can be filtered by provider, category or you can use the search bar. You can also select your favourite games for easy access whenever you like. Captain Spins’ gaming library also has an integrated mini-promotions section, where you can easily access the latest bonuses right before playing.

Making deposits and withdrawals is easy as well, as is accessing self-restriction tools such as cool-off’s, deposit limits and self-exclusion.

Last but not least, live chat is one-click away, regardless of your location on the website.

Your Captain Spins casino experience will be enhanced by 24/7 customer support via live chat. The fact live chat is available ‘round the clock is a big plus in our books.

The casino does not have phone support, but we tested live chat on a dozen occasions, and the results were positive across the board.

Response times are fast – we were addressed within a minute or two every time. The support agents are friendly, and knowledgeable about relevant casino matters such as bonuses, payments, fair play measures, and so forth.

If you feel like your issue or question can wait, you can rely on email at any time. There is an FAQ section, but at the time of writing it’s far from detailed with only 5 answers listed.

Captain Spins Contact Details

Captain Spins casino is ambitious, targeting 8 markets at the same time, but UK is their most important audience. Their UK license, even though issues to White Hat, is not an easy one to acquire.

Then we have greatest proof in the payment method area, particularly through pay by phone bill and PayPal options.

The UK-specific welcome bonus also serves as an indicator. As well as the various cooperative measures toward fair play we outlined in our security section.  

Areas to improve? We’d say a UK phone number could be the final step for Captain Spins to prove customers they mean serious business. All in all, the casino site is a good fit, if you happen to be from this region and you’re looking for a new site to freshen things up.

Captain Spins casino is one of the few new online sites we give a chance. We had reason to believe they would be a good fit for UK customers. During our Captain Spins casino review, our reasons were justified. The availability of PayPal, Boku, 24/7 live chat, top-class gaming library – all point to a promising online casino. As such we’re giving Captain Spins our thumbs up.