Betway Casino Review 2020

Star
2.0
/5
Last Update April 21, 2020
reviewed by: Andrej
Deposit Bonus
100% up to £250
Deposit with
  • Skrill - Moneybookers
  • Paypal
  • Debit Cards
  • MuchBetter
  • Microgaming Casino
  • Native iOS and Android Apps
  • PayPal-Friendly
  • Launched in 2005
  • independent expert
*New customers only. Opt-in required. 100% Match Bonus up to £250 on 1st deposit of £20+. 50x bonus wagering applies as do weighting requirements. Debit Card & PayPal deposits only. Irregular gameplay may invalidate your bonus. Terms Apply

Not Recommended

Try One of our Recommended Casinos:

Betway Casino - Not Recommended

Launched in 2005, Betway has a reputation for being one of the most trusted UK online casinos. Through its excellent quality of service, varied gaming selection and seamless e-wallet payouts, Betway became a household name on the UK market. The gaming site has a proven track record of professionalism and countless satisfied customers. However, many operators can become complacent once they reach top. We’re here to investigate if that’s the case with Betway.

Our Betway casino review will let you know if the site still matches the high standards we’ve learnt to expect from them. Read on as we delve deep into everything you can expect as a UK customer.  

Betway Welcome Bonus – Special UK Offer

Betway sign up bonus is simple and to the point. New UK players can take advantage of a £250 in bonus cash, available on your first deposit at the casino.

Bonus Name

Bonus Type

Welcome Bonus

100% of First Deposit up to £250

New customers only. Opt-in required. 100% Match Bonus up to £250 on 1st deposit of £20+. 50x bonus wagering applies as do weighting requirements. Debit Card & PayPal deposits only. Irregular gameplay may invalidate your bonus. Terms apply.

Although you’re only getting a bonus match on your first deposit, Betway’s welcome offer presents solid value when compared to industry averages.

Nowadays, it’s the norm for a UK casino’s welcome offer to cover your first three or four deposits. Yet, most of these bonuses tend to come at the expense of a reduced bonus match, which is not the case with Betway.

The casino has paired a significant £250 sum with a standard 100% match. If we were to judge the Betway sign up offer right now, we’d say it’s marginally better than competitors.

To claim your welcome bonus: Sign up at the casino, tick the “I wish to receive Welcome Bonus” box during registration, open the cashier and make a deposit. Your bonus will be automatically credited to your account.

Let’s have a look at the bonus terms for the most important details.

Bonus Terms

Without a fair set of bonus terms, any bonus amount will completely lose its value. As Betway is a respected UK brand, we didn’t expect too many anomalies here. Our expectations were matched pretty well by the casino, and we found the bonus terms fair across the board.

  • Minimum Deposit: £20
  • Wagering Requirements: 50 X Bonus Amount
  • Maximum Bet: £7.50
  • Debit Card and PayPal Deposits Only
  • Offer Expires in 7 Days
  • Different Game Wagering Contributions Apply:
  • Slots: 100% contribution
  • Roulette, Poker, Blackjack, Video Poker, Casino War, Live Dream Catcher: 8% contribution
  • Other Games: 0% contribution

Our Thoughts

The Betway welcome offer comes with wagering requirements that are marginally better than market averages. The Max Bet rule – which is standard across UK casinos – is fairly non-restrictive as well.

We like the fact that e-wallet deposits are valid for the bonus through the use of PayPal, even though Neteller and Skrill are excluded. The game weight contributions are pretty standard, as is the minimum deposit requirement.

All in all, Betway establishes a fair environment for players looking to wager their bonus.

On an extra note, the game wagering contributions chart should only serve as a guideline. Specific slots and table games are either excluded or have a reduced wagering contribution.

Also, there are a number of ways in which your wagering patterns can be constituted as irregular. This is why we strongly advise you read through the bonus terms and conditions in full before claiming your offer.

Other Bonuses and Promotions

Besides the Betway new customer offer, the casino offers a wide range of promotions to existing players. Many of them are connected to the loyalty program. But we’ll get to the loyalty scheme details a bit later in our review. 

Moreover, there are a number of tournaments, wagering competitions and prize draws which can net you Betway free spins or bonus cash. The casino is also known to run a number of live casino promotions.

The site’s promotional lineup changes on the regular. Make sure to stay up to date with the latest bonuses by subscribing to their newsletter. New offers will be sent to your email or via SMS.

What Makes Betway a Trusted Casino?

There are several answers to this question, ranging from reputation to actual tangible security measures. One thing’s for sure, you don’t reach the level of Betway if you can’t be trusted. Especially not on the UK market. Let’s see why exactly this is the case.

Licensing

As a baseline requirement, the casino is licensed and regulated by the UK Gambling Commission (Ref. No. 39372). As such, Betway must meet the UKGC’s high standards of daily operation.

They are subject to security checks that ensure fair play through a number of measures. What’s more, Betway is obliged to keep separate banking accounts for company and player funds.

The casino also must offer players a number of self-restriction measures, which we’ll talk about in just a bit. In addition to that, there must be clear instructions on how to file a complaint in cases of suspected mistreatment. 

Fair Play – eCogra Certified

Betway is partnered with IBAS (Independent Betting Adjudication Service). This 3rd party complaint body offers players the opportunity to file a formal complaint with the casino. If IBAS finds Betway guilty of mistreatment, they can legally bind them to reimburse customers with up to £10,000.

The casino is also partnered with IBIA (International Betting Integrity Association). A trusted independent organization which strictly monitors Betway’s activity to ensure betting integrity on their platform.

On the topic of self-restriction measures, you can find a detailed overview in Betway’s responsible gambling section. In short, the casino will let you self-exclude for a certain period of time and set deposit limits.

What’s more, you can look at your account’s betting history for the last 6 months at any time in your profile settings. 

As further proof of Betway’s integrity, you can have a look at the site’s eCogra certificates. eCogra is one of the most trusted independent testing organizations on the market, and their seal of approval bears high value. Betway slots, table and poker games are regularly audited to ensure legitimate RNG and payout rates. You can find payout reports for each month, going as far back as 2008.

When all is said and done, it’s easy to see why Betway is a beacon of integrity on the UK market. And that’s without accounting for player feedback throughout the years.

Banking – Trusted & Secure Options

Having a decent selection of payment methods is essential if you’re going to have a good time at a casino. Betway offers a number of tried-and-true UK payment methods, ranging from e-wallets to debit cards.

The first option to catch our eyes was PayPal. This e-wallet is the go-to option for a large number of UK customers, and with good reasons to boot. It offers easy deposits, fast payouts and top of the line security. What’s more, PayPal deposits are not restricted from the welcome bonus.

The likes of Neteller, Skrill, and ecoPayz are also available, for those looking at additional diversity. To top it off, your regulars such as debit cards and bank transfer are also on offer. All in all, Betway offers just enough to make sure each UK customer has a number or two of his preferred banking options on offer.

The minimum deposit/withdrawal at the casino is £10. In terms of maximum deposit and withdrawals, you will be rather limited by your payment provider than Betway. The casino doesn’t impose any transaction limits in this regard.

Betway Withdrawal Times & Fees

In terms of withdrawal times, Betway is one of the best. The casino has a fast withdrawal processing system. This means your payouts will usually be processed within the “advertised” time frame. Many casinos state “24-hour withdrawals” but in actuality you have to wait a couple of days. This is not the case with Betway, which is a huge plus in our books.

Withdrawal Times

Withdrawal Method

Timeframe

PayPal

24-48 Hours

ecoPayz

24-48 Hours

Neteller

24-48 Hours

Skrill

24-48 Hours

Debit Cards

2-5 Working Days

Bank Transfer

2-5 Working Days

Of course, the casino is required to comply with UKGC regulations. This means that your identity will have to be verified before you can even make a deposit. The same goes for withdrawals. Additional security checks may be in place after you’ve verified your identity, but they’re usually processed quickly as well.

A fee may be charged to your withdrawal, depending on which payment method you’re using. These fees are minimal at worst. Keep in mind, the casino will aim to process your withdrawal to your initial deposit method whenever possible. This is standard anti-fraud regulation. If your deposit is unavailable for withdrawal, make sure you have your bank account details at the ready. 

Deposit Options

  • Debit Cards Debit Cards
  • ecoPayz ecoPayz
  • Neteller Neteller
  • Paypal Paypal
  • Paysafecard Paysafecard
  • Revolut Revolut
  • Skrill - Moneybookers Skrill - Moneybookers
  • Trustly Trustly

Withdrawal Options

  • Bank Transfer Bank Transfer
  • Debit Cards Debit Cards
  • Neteller Neteller
  • Paypal Paypal
  • Skrill - Moneybookers Skrill - Moneybookers

Accepted Currencies

  • CAD - $
  • CHF - CHF
  • CZK - Kč
  • EUR - €
  • GBP - £
  • NOK - kr
  • NZD - $
  • PLN - zł
  • SEK - kr
  • USD - $

Games - Microgaming in the Spotlight

We’ve arrived at the center of what makes Betway tick; its gaming selection.

The casino’s main partner is Microgaming, which brings about its complete gaming arsenal. The library is reinforced by hundreds of titles from the Quickfire platform. As such, you can also expect games by the likes of Rabcat, WMS and Genesis Gaming.

Betway used to be a Microgaming-exclusive online casino, but those days are long gone. The operator needed to adapt or fall into obscurity. Obviously, they chose option number one.

Head over to the “Vegas” section, and you will find many titles by the likes of Barcrest and Net Entertainment. This was a much-needed refreshment of Betway, presenting customers with increased diversity and entertainment value.

Slots

Betway’s slot machines deserve a review of their own. The site is jam-packed with a wide variety of classic slots. Those of you who used to play fruit machines in the ‘90s will certainly notice a few familiar faces.  

Of course, video slots are the real headliners. These games come equipped with top-of-the-line graphics, a wide variety of themes and numerous innovative bonus features.

Microgaming classics such as Break da Bank, Captain Cash and Joker 8000 are a few standouts from the provider’s older slot releases. The new and improved Break da Bank Again Respin is also on offer.

In terms of video slots, your choices are virtually endless. Immortal Romance, Avalon and Thunderstruck II are the most obvious examples. Newer titles such as Tomb Raider, Double Lucky Nine and Tiki Mania have plenty to offer as well.

Barcrest’s Rainbow Riches is also on display. Betway offers 4 variations of this Playtech classic: Megaways, Pick N’ Mix, Rainbow Riches Free Spins and the original.

Out of NetEnt’s portfolio, we can single out new slots such as Creature from the Black Lagoon and Ocean’s Treasure. These games make way for some rewarding aquatic adventures. In addition, you have your classics such as Blood Suckers, Starburst and Gonzo’s Quest.

Esports fans can also try their hand at the Betway exclusive NiP online slot, boasting 5 reels and 9 paylines. Based on the famous CS: Global Offensive team Ninjas in Pyjamas, its sure to draw attention as the only esports-themed slot on the UK market.

Progressive Jackpots

You can’t review a Microgaming casino without mentioning progressive slots. In fact, Betway was home to one of the largest online jackpot wins ever. In 2015, a British soldier from Cheshire playing Mega Moolah won £13.2 million from a £0.25 spin.

Mega Moolah is as strong as ever, but Microgaming have since expanded their portfolio of progressives. The company’s latest release, Wheel of Wishes, is our personal recommendation. In addition, you can choose from Mega Moolah Isis, Major Millions and Treasure Nile, to name a few.  

Table Games

We must commend Betway for their table game selection. The casino has made sure players have a wide range of choices beside slots.

Roulette alone is available in over a dozen variants, such as Multi Wheel, American, French and Premier. The Blackjack selection is even more impressive. Those looking to employ basic strategy should give Vegas Single Deck Blackjack a try. There’s also Atlantic City, Multi Hand and High Limit European Blackjack for the high-rollers.  

Craps, Baccarat and Poker also on offer. Poker is especially brimming with variety. You can have your pick out of 3 Card Poker, Pai Gow, Triple Pocket Hold’em and Poker Pursuit.

Those who like indulging in video poker will be pleasantly surprised at Betway. Not many UK casinos pay special attention to this game type, which is why it’s such a welcome addition. You can browse through the likes of Jacks or Better, Deuces Wild, Double Joker and All American.  

Other Games

To round off the gaming selection, Betway offers a decent selection of scratch cards. A number of interesting titles are on offer, such as Avalon Scratch and Lucky Leprechaun Scratch. There’s also a game of Keno, Pharaoh Bingo and Super Bonus Bingo.

Played with low stakes in a stress-free environment, these games offer a nice breakaway from slots or table games.

Baccarat
Baccarat
Bingo
Bingo
Blackjack
Blackjack
Craps
Craps
Keno
Keno
Live Dealer Baccarat
Live Dealer Baccarat
Live Dealer Blackjack
Live Dealer Blackjack
Live Dealer Roulette
Live Dealer Roulette
Lottery
Lottery
Poker
Poker
Progressive Slots
Progressive Slots
Roulette
Roulette
Scratch Cards
Scratch Cards
Slots
Slots
Special Events
Special Events
Table Games
Table Games
Video Poker
Video Poker

Betway Mobile – Excellent Performer

Android
Android
Blackberry
Blackberry
No Download
No Download
Windows
Windows
iPad
iPad
iPhone
iPhone
tablet
tablet

The mobile casino is everything the desktop site should aspire to be. It looks great, and more importantly; it performs well.

Kudos to the casino’s mobile design team for creating a highly functional mobile app. You can seamlessly browse between all Betway products, which are neatly organized at the top.

The casino section is more or less a mirror image of the desktop site. Unfortunately, this means lack of additional filters to browse through the massive gaming selection.

On the flipside, open up any game, and it will boot up immediately. You can play in portrait or panoramic mode with no lag issues whatsoever. Keep in mind, we tested the Betway app on a fairly dated device. Meaning, those with newer iPhones or Android devices will be in for smooth sailing.

At the bottom of your screen, you will find quick access to banking, Betway promotions and the loyalty program.

All in all, we’re pretty satisfied with what Betway mobile has to offer. The only flaw we found is that getting through to live chat is a multi-tiered process even on smartphones.

The casino can be accessed via web browser on any common mobile platform. What’s more, Android and iOS users can download native apps from their respective app stores.

You can follow the download instructions below.

How To Download the Betway Casino iPhone App

  • Open the App store from your iPhone or iPad device
  • Search for “Betway”, then tap the install button
  • Once the app is downloaded, open it and enter your login credentials
  • You can now place real money bets on your iPhone

How To Download Betway Casino Android App

  • Login to your Google account
  • Open the Google Play Store
  • Type in “Betway” in the search bar
  • Select the Betway Casino App, and click install
  • Open the app on your phone, enter your login details
  • Play!

Betway Live Casino – Evolution Gaming’s Finest

The regular selection of table games at Betway is stellar. Yet, the live casino kick things up a notch or two. Head over to the “Live & Real” section and you’ll find a live gaming section powered by several leading software companies: Evolution Gaming, NetEnt and even Microgaming.

Microgaming isn’t known as a producer of live games, but in partnership with Real Dealer Studios they’ve brought a number of unique titles to Betway. For now, there’s a handful of Real Roulette variants to choose from.

Evolution Gaming’s lobby is home to most of the quality and variety. Live Dream Catcher, Lightning Dice, Side Bet City, Ultimate Texas Hold’em and Football Studio are a few highlights.

Out of NetEnt’s lobby, you have your standard selection of Roulette and Blackjack live tables.  

In the live casino, you’ll find excellent quality across the board. The tables are delivered in high definition, and the presenters will make you feel right at home. If you’re a high roller, you’ll find a number of high-limit VIP tables on offer. Tables are open 24/7, where a wide range of betting options await. The entire experience is made more immersive through the ability to interact with table presenters via live chat.

All in all, Betway’s live casino can hardly get any better. To complement your live gaming sessions, the casino also offers live dealer promotions on the regular.

User Interface – Could Use Improvements

Having a functional user interface is essential to a satisfying casino experience. Betway does pretty well in terms of aesthetics, but the site’s functionality is a bit hit and miss.

The casino packs a modern and flashy design, but this comes at a minor performance cost. There will be a very slight delay between every action you make on the website. It’s not as snappy as some competitor sites, which can become downright irritating in extended gaming sessions.

On the flipside, Betway’s casino section is well-organized. The gaming selection takes center stage, offering a number of recognizable categories to browse through. You can use the search function to find exactly what you like, which will come in handy given the sizable gaming library.

Besides the game categories, we were disappointed by the lack of additional filters in place. It would have been nice if players were able to browse slots by features, themes, RTP or volatility, but no such options are on display.

Our main gripe with Betway’s site is the long path to getting in touch with customer support. The Help button is accessible no matter your location on the site. But prepare to jump through several hoops in order to reach the coveted live chat button. 

Next to the Help menu, you will find the cashier, making way for convenient deposits and withdrawals.

Betway’s site can serve as an example why good looks should never take precedence over speed and convenience. Overall, mobile customers will have a better experience because of the streamlined interface. The desktop side is far from dysfunctional, but there is definite room for improvement.

Betway Plus – Casino Loyalty Program

Betway has a comprehensive loyalty program, which automatically enrolls all players upon registration.

There are several tiers you can progress through. We’ll give you an outline in the chart below.

Tier Details

Gold

Platinum

Black

Req. Points to Rank Up

25,000

75,000

1,000,000

Req. Points to Stay in Tier

12,500

37,500

50,000

Extra Loyalty Points

25%

75%

80%

Invites to Sports Events

Yes

Yes

Yes

Exclusive Promotions

Yes

Yes

Yes

Personalized Offers

Yes

Yes

Yes

VIP Event Invites

Yes

Yes

Yes

 

Simply by placing bets on the various casino games, you will earn two types of points: Tier Tokens and Plus Points. Tier Tokens go towards ranking up on the loyalty ladder, whereas Plus Points can be redeemed for bonus cash and free spins.

As you rank up, the rate at which you accumulate points will increase. We like the fact that even lower tiers have access to the more advanced benefits. Usually these top-level awards are reserved for the highest-ranking members, but Betway is more generous in this regard.

At a baseline level, every £10 wagered will net you 5 loyalty points. However, bets on different games contribute different amounts of points.

  • Slots & Parlour Games: 100% Contribution
  • Roulette: Table Pokesr, Red Dog, Sic Bo: 50% Contribution
  • Video Poker, Baccarat, Blackjack, Craps: 10% Contribution
  • Classic Blackjack, Aces/Power Jokers, Jacks or Better: 2% Contribution

Once you accumulate 5000 points, you will be able to exchange them for bonus cash or free spins. These bonuses have wagering requirements, so make sure to go through the terms and conditions.

Customer Service – 24/7 Live Chat for UK players

Finding out how to get in touch with Betway support was no easy task. The entire ordeal felt like trying to uncover the lost city of Atlantis. For what it’s worth, once we found the way, Betway compensated for our efforts with exemplary customer service.

The live chat agents are super-friendly and knowledgeable on many casino matters. What’s more, response times were excellent across the board. We made sure to contact them at different times of day, and the result was always the same. You will rarely wait more than a minute or two to receive a response. As such, your question or issue will be resolved in no time.

A UK phone number is also on the menu, if you prefer a more personal approach to your query. Telephone support is always a nice plus to have. It is available at to customers every day from 08:00 until midnight.

In addition, you can reach customer service via email any time of day. We advise you only do so for non-urgent matters, as you may have to wait up to 24 hours for a response.

The FAQ section – which acted as a barrier between actual contact with the support team – is actually well thought-out. There are dozens of answers on all sorts of casino matters, from payments to bonuses and numerous technical issues. Fortunately, there’s also a search bar to help narrow down your issue.

The casino’s quality of customer service is pretty much what we expected, but that doesn’t make it any less impressive. Though, making Betway live chat more accessible would make life easier to customers.

Betway Contact Information

Live Chat

Available 24/7

Betway Contact Number

+44 2070 625466

Email

[email protected]

FAQ

Detailed & Searchable

Is Betway Good for UK Players?

Our Betway review may lead you to believe that we’re talking about a UK-exclusive site, but that is not the case. The truth is, even though Betway is a global brand available in multiple languages, UK players get special treatment at the casino.

The UKGC license, UK-specific Betway bonus, availability of PayPal – these are our primary indicators. What’s more, there’s empirical evidence in the fact Betway is partnered with multiple British football clubs.

Head over to the gaming selection, and you will find loads of UK fan-favorites, including titles by Playtech. What’s more, those in need of assistance can dial the UK free phone number any time throughout the day.

To answer our own question: Yes, Betway is excellent for UK players.

Languages

  • Czech
  • Danish
  • English
  • Finnish
  • French
  • German
  • Italian
  • Latvian
  • Norweigan
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Swedish

Main Countries

  • United Kingdom

Excluded Countries

  • Afganistan
  • Angola
  • Argentina
  • Australia
  • Belgium
  • Bosnia and Herzegovina
  • Bulgaria
  • Denmark
  • France
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Greece
  • Greenland
  • Guyana
  • Hungary
  • Iran
  • Iraq
  • Israel
  • Lao People's Democratic Republic
  • Lithuania
  • Myanmar
  • Netherlands
  • North korea
  • Papua New Guinea
  • Philippines
  • Portugal
  • Romania
  • Russia
  • Singapore
  • South Africa
  • Spain
  • Switzerland
  • Syrian arab republic
  • Turkey
  • Uganda
  • USA
  • Vanuatu
  • Yemen

Verdict: Betway Remains As Good As Ever

We don’t believe the perfect online casino exists. Each has its flaws, and Betway is no different. Looking at the overall picture, the good sides overwhelm any nitpicks we had with the site. In our Betway casino review, we paid close attention to all the details. We would’ve appreciated a more functional website, or better access to live chat. In contrast, however, we can’t ignore the fast withdrawal times, top-quality gaming library and 24/7 UK customer support. What’s more, there’s nothing more reassuring than the fact you would be playing at one of the most trusted casinos on the market. Therefore, Betway will certainly stay in our recommended picks for quite a while. If you wish to join, make sure to take advantage of your sign-up bonus.

Pros

  • Diverse Gaming Selection
  • Fast E-wallet Withdrawals
  • 24/7 Customer Support
  • Excellent Loyalty Program

Cons

  • Website Could Be Better
  • Hard To Reach Live Chat

FAQs

🔍Who owns Betway?
Betway is owned by The Betway Group, operating out of Malta, London, Cape Town, Guernsey and the Isle of Man. The Betway Group also owns Hippodrome Casino and Spin Casino UK. The company has a number of notable partnerships with football clubs, esports organizations and iGaming software companies.
⏱️How long do Betway withdrawals take?
Betway withdrawals can take between 24 to 48 hours. On average, the casino processes e-wallet payments in 24 hours. Players who withdraw via debit cards and bank transfer can wait up to 5 business days to receive their money. In comparison to competitors, Betway is one of the fastest paying UK casinos on the market.
🎰What is Betway?
Betway is a UK casino and bookmaker. Players can place bets on casino games such as slots, table games and poker. Sports fans can place wagers on football, basketball, cricket, tennis, esports and other popular sports. New players can claim a casino welcome bonus or free bets for the sportsbook.
☎️How do I contact Betway UK?
To get in touch with UK customer support, click on the “Help” menu. This will take you to the FAQ section. Then, click on any question. Underneath each question, you will find the following text: “Was this article helpful?”. Select “No”, and then open the “Contact Us” link. Enter your Betway login credentials, select the type of your query and you will be put through Live Chat.
🤑Who do Betway sponsor?
Betway is the official shirt sponsor of football club West Ham United, who turn out in the English Premier League. In addition, the company is partnered with football clubs Levante, Leganes, Leicester City, Norwich and Brighton Hove Albion. As a pioneer in esports betting, Betway is also partnered with popular esports franchises Ninjas in Pajamas and PSG.LGD.

Summary Table

Betway Casino Review Overview
Betway Casino AVG
Rating: 2.0 4.6
Number of Bonuses: 1 1.3
Number of Withdrawal Options: 5 9.7
Number of Deposit Options: 8 18.4
Number of Currencies: 10 9.0
Number of Languages: 14 9.0
Number of Casino Games: 14 12.8
Mobile: Yes
Live Casino: Yes
Number of Excluded Countries: 39 117.7
License Score: 5 7.9
Number of Software Providers: 4 19.1
Popular Slots Covered: 10.7 % 81.9 %

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