I've been in and out of bet365 for quite a few years now, and when it comes to keeping users safe and responsible gambling, they're basically the site that all the other sites end up copying. Of course, though, when it comes to writing a review, my anecdotal evidence and general feelings don't quite cut it, so I went looking for any records of shady behaviour or fines from licensing authorities. There was absolutely nothing out there connected to player safety or data security whatsoever.
I'm also a big believer in the systems doing their jobs. A quick glance at the footer (as well as the fact that I could access the bet365 website from the UK at all) told me that bet365 are licensed by the UK Gambling Commission (UKGC). This is basically the government department that's responsible for making sure that online gambling companies meet a set of stringent rules to be given a gambling licence.
I saw that bet365 have really put a lot of resources into their responsible gambling efforts too. Even when registering my new account, bet365 gave me the option to set reminders to not play for too long, and their site includes several tools. Like the ability to set deposit limits on yourself, to set yourself a "Time Out" if you think you need a few days or weeks away from gambling, as well as the option to self-exclude yourself, which is like putting yourself on a blacklist so that gambling sites won't accept new user registrations from you.
In terms of fairness, I trust bet365 there too. All I had to do was scroll down to the footer and click on "Fair Payouts", and all of their RNG certificates are listed, described, and linked to. They've paid several third parties to audit their fairness and then made those results public.
I've never, personally, had any issues with bet365 before that had any impact on how trustworthy I think they are, and even when I went looking for one, I just couldn't find it.
My Experiences Depositing and Withdrawing with bet365
I'm one of those guys who likes my online spending and my real-world spending to all run on the same system, and I rarely get that experience when using online casinos. When it came to bet365, however, I was in heaven.
For some context, I'm an Android user who's really heavily invested in the ecosystem. My home is full of smart devices that run on Google Home, and while I use a Macbook, my phones have been Android phones for years, and even my fancy Bose headphones have Google Assistant built it. When I'm out and about I generally pay for everything with Google Pay by tapping my smartwatch on terminals, no faffing about with my wallet or making sure my phone is in hand. A flick of the wrist and the transaction is complete.
I headed to bet365 fully expecting to need to use one of my e-wallets or my VISA debit card, but I was pleasantly surprised to see that they support Google Pay deposits! And I saw that they support Apple Pay too, so anyone on the other side of the Android / iPhone divide isn't left out either. I made probably seven or eight deposits over the few weeks I spent with bet365 for this review, and whether I was depositing £20 or £400, it was a couple of clicks (or taps, if I was using the app), and I was good to go.
As for withdrawals, when you use Google Pay or Apple Pay as a deposit method, you need to use wire transfer as a withdrawal method. I'm the kind of guy that just makes a regular, monthly withdrawal, so waiting 4 or 5 days for the wire transfer wasn't an issue for me. Of course, I knew that there would be people reading this that wanted faster withdrawals, so I made one more deposit with my PayPal account.
I found that withdrawing funds with PayPal was incredibly fast. As in, the money was in my account the same day. The bet365 website says that it could take up to 24 hours for a PayPal withdrawal to go through, which is still a shockingly short amount of time.
Overall, I found it easier to make transactions on bet365 than I do on most online shopping sites, which is no small feat in 2020.